Frequently Asked Questions

Last updated: November 10, 2026

1. Where does Recordsaleshop ship?

Recordsaleshop currently ships only within the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, or international addresses.

2. How long does order processing take?

Orders are processed within 1–2 business days after the order is placed. Business days are Monday through Friday, excluding U.S. federal holidays.

3. How long does delivery take?

After processing, standard delivery within the contiguous United States usually takes 3–5 business days. In most cases, the total estimated time from order placement to delivery is 4–7 business days, depending on destination and carrier service availability.

4. How much does shipping cost?

Standard shipping is free for all eligible orders shipped within the contiguous United States. No additional shipping charge is added at checkout for standard shipping.

5. Which carrier will deliver my order?

We select a shipping carrier based on the delivery destination and service availability. The carrier may vary by order. When tracking information is available, it will be provided in your shipping confirmation email or through the contact details you provided at checkout.

6. What payment methods do you accept?

We accept Visa, MasterCard, and PayPal at checkout. Your payment method will be charged when your order is placed.

7. What is your return window?

You may request a return within 30 calendar days from the date your order is delivered.

8. What condition must an item be in to be returned?

For general returns, the item must be unused, in its original packaging, and in the same condition in which it was received. For returns due to a quality issue, defect, damage, or an incorrect item, please contact us first. We will review the issue and provide return instructions. The unused/original-packaging requirement does not apply where the item is defective, damaged in transit, or incorrect.

9. Do I have to pay for return shipping or a restocking fee?

Return shipping is free for eligible returns. We do not charge a restocking fee.

10. How do I start a return?

Email info@recordsaleshop.my with your order number and the reason for the return. We will provide return instructions. Please do not send items back before contacting us.

11. Where should I send my return?

Returns must be sent to:

Recordsaleshop
10330 Lafferty Oaks St, Houston, TX 77013, USA

12. How long does a refund take?

Once we receive your returned item, we will inspect it and process the refund within 1–2 business days. After the refund is processed, it may take 7–10 business days for the refund to appear on your original payment method, depending on your bank or payment provider. Approved refunds are returned to the original payment method used at checkout.

13. Is Recordsaleshop affiliated with any other brand?

No. Recordsaleshop is an independent brand. We are not affiliated with, endorsed by, sponsored by, or otherwise associated with any other brand, manufacturer, retailer, marketplace, or trademark owner. Any third-party trademarks, brand names, or product names referenced on this website remain the property of their respective owners and are used only for identification purposes where applicable.

14. How can I contact Recordsaleshop?

You can reach us at:

Recordsaleshop
Website: recordsaleshop.my
Email: info@recordsaleshop.my
Phone: +1 432-258-7202
Address: 10330 Lafferty Oaks St, Houston, TX 77013, USA
Service hours: Monday – Friday, 9:00 AM – 6:00 PM (CT)