Last updated: November 10, 2026

Recordsaleshop wants you to be satisfied with your purchase. Please read the following return and refund terms carefully.

  1. Return window
    You may request a return within 30 calendar days from the date your order is delivered.
  2. Return conditions
    To be eligible for a return, the item must be:
  • unused;
  • in its original packaging; and
  • in the same condition in which it was received.

For returns due to a quality issue, defect, damage, or an incorrect item, please contact us first. We will review the issue and provide return instructions. The unused/original-packaging requirement does not apply where the item is defective, damaged in transit, or incorrect.

  1. Return shipping and fees
    Return shipping is free for eligible returns. We do not charge a restocking fee.
  2. How to start a return
    Email info@recordsaleshop.my with your order number and the reason for the return. We will provide return instructions. Please do not send items back before contacting us.
  3. Return address
    Returns must be sent to:
    Recordsaleshop
    10330 Lafferty Oaks St, Houston, TX 77013, USA
  4. Refund processing
    Once we receive your returned item, we will inspect it and process the refund within 1–2 business days. After the refund is processed, it may take 7–10 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
  5. Original payment method
    Approved refunds are returned to the original payment method used at checkout.
  6. Contact
    Email: info@recordsaleshop.my
    Phone: +1 432-258-7202
    Service hours: Monday – Friday, 9:00 AM – 6:00 PM (CT)